General Questions
- How do I retrieve the password to my Victorinox account?
- How do I change the email address on my account?
- How do I write a review on a product?
- Where can I purchase Victorinox Products?
- I have a question regarding one of your products
- I want to order a fragrance product - what if I don't like it?
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How do I retrieve the password to my Victorinox account?
Click on “Forgot password?” on the Login page to reset your password.
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How do I change the email address on my account?
Log in to My Victorinox.
You will be able to update your email address in “My Profile” section. -
How do I write a review on a product?
To write a review for a Victorinox product, simply search for the product you wish to review and open the product details page.
Under the description of the product, you will find a tab “Reviews”.
Click on “write a review” and submit the form.Please note that you require a My Victorinox account to be able to submit a product review.
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Where can I purchase Victorinox Products?
You can purchase Victorinox Products in our Victorinox stores or from a local retailer. Use our Store Finder to find a store nearby.
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I have a question regarding one of your products
Visit our product support section:
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I want to order a fragrance product - what if I don't like it?
A fragrance sample is sent with selected fragrances, so you can test the fragrance without opening the original packaging. If you do not like the fragrance sample, then you can return the unopened fragrance in the intact original packaging. Products that have been opened will not be accepted for return.