We are happy to answer your questions

Before you contact us via e-mail, we recommend that you visit our Service section.

Do you have a question regarding one of our products? Please check out the Product Support section, where you will find answers to the most frequently asked questions about our Swiss Army Knives, Household and Professional Knives, Watches, Travel Gear and Fragrances products.

If you have a sponsoring or cooperation request, please click on the following link Sponsoring Victorinox, where you will be redirected to our request tool. Many thanks.

To find a service/repair center nearby, please use our Repair Center Finder.

If you haven't found what you were looking for, please contact our local subsidiaries directly or contact Victorinox Headquarters via the contact form below.

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Contact us via phone

(local rate except when mentioned with *)

General Questions*

Mon - Fri:
07:30 - 12:00 & 13:30 - 17:30
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Victorinox AG
Schmiedgasse 57
CH-6438 Ibach-Schwyz
Tel. +41 41 818 12 11

Product Questions

Mon - Fri:
08:00 - 12:00 & 13:30 - 17:00​​​​​​​

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​​​​​​​Swiss Army Knives & Cutlery
Tel. +49 775 1892 9989


Travel Gear
Tel. +49 775 1892 9990


Watches
​​​​​​​Tel. +49 322 1224 9151

Online Shop

Mon - Fri: 08:00 - 18:00
Sat: 08:00 - 12:00


for Germany
Tel. +49 32212249406


for Austria
Tel. +43 720117256

Repair Inquiries

Swiss Army Knives & Cutlery
Mon - Fri:
08:00 - 12:00 & 13:30 - 17:00
Tel. +49 775 1892 9989


Travel Gear*
Repair Service Boer, Netherlands
Mon - Fri: 9:00 - 15:30
Tel. +31 30 688 2049

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Watches
Marburger Uhrenservice, Germany
Mon - Fri: 8:00 - 16:00
Tel. +49 642 1945 7507