Questions about Ordering

  • Is there a maximum order value?

    At the Victorinox online shop, there is in principle no maximum order value.

  • Can I place an order if I don't live in Mexico?

    To shop in the Victorinox Mexico online shop, you must specify a billing address and delivery address both located in the Mexican Republic.

  • How do I edit my shopping cart?

    Click on the shopping cart icon at the top right of the screen and you will be taken to your shopping cart, where your selected products are displayed. As long as the cart has not been sent, you can edit your shopping cart at will. Please check before submitting your order whether you want to add more products, as this is no longer possible after your purchase.

  • After sending my order can I add more items to my shopping cart?

    After completing your order, it is not possible to add or remove products to/from your order. You would need to create a new shopping cart for this.

  • Can I change my delivery and/or billing address, even after the purchase has been made?

    It isn't possible to change your address after order completion for that particular order. However, you can change addresses for future orders.

  • Can I cancel my order?

    A cancellation is not possible.

  • An article was available while I was placing my order, but at payment it was no longer available - why is this and what can I do?

    This can happen in individual cases. We apologize for any inconvenience caused by such cases when several clients are interested in the same product at the same time and the quantity available is limited.

  • How do I redeem a coupon?

    If you have a coupon code, you can enter the appropriate coupon code on the summary page of the cart in the bottom left.

  • Does the online shop offer a knife engraving service?

    At the moment, we don´t offer this service.

  • I want to order a fragrance product - what if I don't like it?

    A fragrance sample is sent with each fragrance, so you can test the fragrance without opening the original packaging. If you do not like the fragrance sample, then you can return the unopened fragrance in the intact original packaging. Products that have been used will not be accepted for return.