Questions about your Customer Account
- How do I retrieve the password to my Victorinox account?
- How do I change the email address on my account?
- How do I add/register a product to My Victorinox profile?
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How do I retrieve the password to my Victorinox account?
Click on “Forgot password?” on the Login page to reset your password. -
How do I change the email address on my account?
Log in to My Victorinox.
You will be able to update your email address in “My Profile” section. -
How do I add/register a product to My Victorinox profile?
- Login to My Victorinox profile
- Go to “My Products”
- Click “Add New product”
- Enter the article number or the product name
- Select your product by clicking “Add to list”.
Please note: In the case that no results are found, you can manually add your product to the list.
For Travel Gear products: After adding the product, you can enter the Swiss Tracker ID and/or your lock combination (if applicable). If you lose your bag, you can set the status to “Report as lost”. In case the bag is found and the finder contacts the Victorinox Service Center, we will contact you to reunite you with your bag.