FAQ Cutlery

  • What is the warranty for Victorinox Cutlery?

    Victorinox AG guarantees all knives and tools to be of first class stainless steel and also guarantees a life time against any defects in material and workmanship (save for electronic components 2 years). Damage caused by normal wear and tear, misuse or abuse are not covered by this guarantee.

  • How do I care for my Victorinox Cutlery?

    Please read our Care tips for Victorinox Cutlery.

  • Where can I purchase Victorinox Cutlery?

    You can purchase Victorinox Household and Professional Knives in our Victorinox stores or from a local retailer. Use our Store Finder to find a store nearby.

  • What does “stainless” mean?

    The term or the declaration "stainless" means the object in question is made of high alloyed steel. Products manufactured using high alloyed steel have a high resistance to corrosion.

    The terms "stainless" or "inox" is thus only partly true. If stainless steel products are not cleaned over a long period of time, aggressive substances (fruit acids, salt water etc.) are able to act on (corrode) the material.

    More information can be found in interesting facts concerning table and kitchen knives (PDF)

  • How do I resharpen a Victorinox Kitchen Knife?

    The kind of edge applied to a blade, determines the sharpness and durability of it. When using a sharpening steel, the angle should be between 30-40°.

    When resharpening with a grinding wheel, plenty of water must be used to prevent overheating or even burning of the blade. Even when using a soft polishing wheel without water, overheating must also be avoided, because the structure is changed and the resistance to corrosion, hardness and edge retention is reduced.

    More information can be found in instructions for re-grinding/re-sharpening of Victorinox Household and Professional Knife blades (PDF)

  • Can I visit the Victorinox knife factory in Switzerland?

    Thank you for your interest in a factory tour. There is a possibility to visit the Victorinox Knife Factories in Ibach-Schwyz or Delémont (JU).

    For selected small groups, we can enable a tour of one of our factories. Visits are only possible upon early request and need to be confirmed by us. Victorinox does not offer tours for individuals. It is also not possible to join another group. We do not provide food or drinks.

    Guided tours in Ibach-Schwyz:
    Group size: 7 to a maximum of 21 people (from 16 years of age).
    Times: Mon - Fri between 09.30 - 12.00 and Mon - Thurs between 13.30 - 16.00.

    For enquiries please contact:
    Victorinox AG, Schmiedgasse 57, 6438 Ibach-Schwyz, Switzerland
    Email: visitors.hq@victorinox.com

    Guided tours in Delémont:
    Group size: 6 to a maximum of 45 people
    Times: Mon - Fri between 08.00 - 11.00 and Mon - Thu between 13.30 - 15.30.

    For enquiries contact:
    Victorinox Swiss Army SA,  Route de Bâle 63, 2800 Delémont, Switzerland
    Email : info.delemont@victorinox.com