Watches Product Support

If your watch needs repair or maintenance, please send it to our repair center or contact your local retailer. All watches covered by warranty will be repaired and shipped back to you free of charge.

A service charge may apply for repairs or servicing not covered by the warranty.

Replacement straps are not available on our website – your local Victorinox watch retailer will be happy to assist you in finding the right one. Please use our store locator to find the dealer nearest you.

We are happy to provide you with answers to our most frequently asked questions.

Our comprehensive guide includes step-by-step instructions to help you get the most out of your product.

For information on replacement straps or bracelets, or for adjustment of your steel wristband, please click here.

Click here to see a range of tips on caring for your watches.