私隱政策

我們承諾負責任地處理您的個人資料。因此,我們遵守瑞士《聯邦數據保護法》(FADP)、《聯邦數據保護法條例》(VDSG)、《電信法》(TCA) 及瑞士數據保護法其他條款的法律規定。處理歐盟境內資料當事人的個人資料時,我們亦遵守歐盟《通用數據保障條例》(GDPR) 的規定。

1. Contact

1.1 Name and address of Victorinox

The controller with regards to the GDPR and other national data protection laws of the EU member states as well as other data protection regulations is:

Victorinox AG
Schmiedgasse 57
6438 Ibach-Schwyz
Switzerland
Phone: +41 41 818 11 96
Email: internet.support@victorinox.com
Website: https://www.victorinox.com

1.2 Name and address of the representative

The representative with regards to the GDPR and other national data protection laws of the EU member states as well as other data protection regulations is:

Victorinox Retail Köln GmbH
Wallrafplatz 2
50667 Cologne
Germany

1.3 Data Protection Coordination Office

For any questions regarding data protection, please contact our Data Protection Coordination Office viainternet.support@victorinox.com.


2. Scope and purpose of the collection, processing and use of personal data

We collect your personal information in the following cases and for the following purposes:

  • Creation of a customer account
  • Orders (for example in the online shop)
  • Inquiries via the contact form
  • Agreement of an appointment
  • Newsletter sign-up
  • Credit checks
  • Job applications via email
  • Implementing competitions
  • Optimization of the website (adaptation of the website to your needs)OK
  • Defending against or recording of cyber attacks
  • Creation of usage statistics
  • Marketing and market research

2.1 Visiting the website

When you visit our website, our servers temporarily store the following data in a log file called server log files. The data will be deleted as soon as it is no longer required to achieve the purpose of its collection.

  • IP address of the requesting computer
  • Date and time of access/retrieval
  • Name and URL of the retrieved data
  • Operating system of your computer and the browser you use
  • Country from which you access our website
  • Name of your internet access provider
  • Time zone difference from Greenwich Mean Time (GMT)
  • Content of the request (specific page)
  • Access status/HTTP status code
  • Amount of data transferred
  • Last website visited
  • Browser settings
  • Language and version of the browser software
  • Enabled browser plugins

The legal basis for the temporary storage of personal data and log files is legitimate interest. Legitimate interest exists

  • to deliver the content of our website correctly
  • to optimize the content of our website as well as the advertising for it
  • to provide law enforcement agencies with the necessary information for prosecution in the event of a cyber attack
  • to further improve our offer and our internet presence
  • to collect statistical data
  • and to process orders in our online shop

In addition to processing your data to fulfill your purchase, we use your information to constantly improve your shopping experience and make it customer-friendly, to communicate with you about your orders, as well as to provide information about specific products or marketing promotions and to recommend products or services that may interest you.

2.2 Newsletter

On our website, you have the opportunity to subscribe to our newsletter.

The newsletter dispatch takes place based on your registration on the website. The legal basis for the processing of the data after the user has registered for the newsletter is your consent. Hence, for the processing of the data, your consent is obtained during the registration process and reference is made to this privacy policy.

By providing your above mentioned data, you consent to us being able to use the newsletter to send you news about products, promotions, sweepstakes, events and news about the product categories knives, watches, travel gear and fragrances.

In addition, the following data is collected upon registration:

  • IP address of the calling computer
  • Date and time of registration

We process this data on the basis of legitimate interests. We require this data in order to send you the newsletters.

You have the option to unsubscribe from the newsletter at any time and to revoke the consent given by you. You will also find the link to the unsubscribe page in each newsletter. We store your data until you unsubscribe from the newsletter.

2.3 Contact Form

When you contact us (via the contact form), the information provided by you will be used to process and complete the contact request. If you wish to contact us, the following information is mandatory, because it enables us to process your request:

  • Title
  • First name
  • Surname
  • Country
  • Email address
  • Telephone
  • Reason for the request/subject

The legal basis for processing the data is our legitimate interest in this service. If the contact serves to fulfill a contract to which you are a party or implement measures prior to concluding a contract, this is an additional legal basis for processing the data. Your data will be erased as soon as it is no longer required to achieve the purpose of its collection.

You have the right to object to the processing of your data at any time. Please send your objection by email to the following address: internet.support@victorinox.com.

2.4 Market Research

The data collected in the context of market and opinion research will not be used for advertising purposes. Detailed information (especially on the evaluation of your information) can be found in the context of the respective survey or where you provide your responses. Your responses to surveys will neither be shared with third parties nor published. The legal basis for the processing of the data is the existence of a consent from you.

2.5 Competitions

In the case of competitions, we use your data for the purposes of notifying winners and advertising our offers. You can find detailed information in our terms and conditions of participation for the competition concerned.

2.6 Online Store

2.6.1 General

If you wish to use the services of our online shop, it is necessary that you provide us with the data necessary to process the order. The mandatory data required for the processing of the contractually required information are marked separately. The provision of additional information is optional.

It is up to you whether you would like to provide your order details for only this order, or if you wish to create a customer account where your data will be stored for later purchases. We store your data for the purpose of contract fulfillment and delete it as soon as we are no longer legally obliged to store.

As part of the order processing, the service providers we use (such as transporters, logistics companies and payment service providers) receive the necessary data for order processing. Among other things, the data also includes your email address and telephone number so we can clarify questions such as delivery or payment with you. The responsibility for your payment data is borne by the selected payment service provider.

2.6.2 Creating a customer account

With the opening of a customer account, you will receive password-protected access to your completed, open and recently sent orders. In addition, you can view your personal data and manage your newsletter preferences.

To open a customer account, you must provide the following mandatory information:

  • Your email address
  • Password
  • Title
  • First name
  • Surname
  • Country
  • Language

To process an order we need your correct name, address and payment details. We need your e-mail address so that we can confirm the receipt of your order and its dispatch and also to be able to communicate with you. We also use your e-mail address for your identification (as login name) when you log in to your customer account.

If users have terminated their user account, their data will be deleted with respect to the user account, subject to legal retention requirements. It is your responsibility to secure your data upon termination prior to the end of the contract. We are entitled to erase all data stored during the term of the contract irrevocably.

2.6.3 Credit Check

Germany:

In order to protect ourselves from payment defaults while at the same time offering our customers the best possible options for their preferred payment method in our online shop, as part of the order process we collect information about your previous payment behavior and credit information from infoscore Consumer Data GmbH, Rheinstr. 99, 76532 Baden-Baden. We will offer you various payment options depending on the result of the credit check. The credit check is both for your and our security to prevent fraud and other criminal acts.
We would also like to point out that your payment history, in particular with regard to debts that are uncontested and have not been paid once they become due, as well as any information regarding debt enforcement and address data, will be transmitted to ICD for their lawful use as a credit agency. The legal bases for these data transmissions are Articles 6 (1) b) and 6 (1) f) GDPR. Data transmission on the basis of these provisions is permissible to the extent it is necessary to process a transaction or if it serves a legitimate interest. ICD will use the data to check your identity and credit rating, and will disclose it to authorized third parties. ICD may analyze the payment history using mathematical and statistical calculation methods for automated decision-making, in particular to assess the creditworthiness of an individual. Further information about ICD within the meaning of Article 14 GDPR can be found at the following link.
Among other things, all previous orders in your customer account are checked as part of the credit check. In addition, we also check whether the delivery address matches the billing address, whether this is a new delivery address, or whether the order is intended to be delivered to a DHL Packstation.

You can object to the processing of your data based on our legitimate interest at any time (internet.support@victorinox.com). We will review your objection accordingly.

Austria:

We transmit your data (name, address and, if applicable, email address and date of birth) to Credify Informationssysteme GmbH, Gumpendorfer Straße 21, 1060 Vienna, for the purpose of credit assessment, obtaining information to assess the risk of non-payment on the basis of mathematical statistical methods using economic data and address data and to verify your address (check for deliverability). The legal basis for these transmissions is Art. 6 paragraph 1 letter b and Art. 6 paragraph 1 letter f of the DSGVO. Transmissions on the basis of these provisions may only take place to the extent that this is necessary to safeguard the legitimate interests of our company or third parties and does not outweigh the interests of the fundamental rights and freedoms of the persons concerned, which require the protection of personal data. Our legitimate interest is to request information on the creditworthiness and address verification of our customers in order to better assess the risk associated with our advance performance. Detailed information on data processing by Credify Informationsdienstleistungen GmbH within the meaning of Art. 14 DSGVO can be found on their website at www.credify.at/datenschutz.
Among other things, all previous orders in your customer account are checked as part of the credit check. In addition, we also check whether the delivery address matches the billing address, whether this is a new delivery address, or whether the order is intended to be delivered to a DHL Packstation.

You can object to the processing of your data based on our legitimate interest at any time (internet.support@victorinox.com). We will review your objection accordingly.

2.6.4 Product rating and satisfaction survey

You will be given the opportunity to review products and comment on them. For this we need your name or a pseudonym, which is displayed on the website together with your country of origin.

You will also receive an e-mail seven days after your order with the possibility to rate the ordered product. For this we use the technology from Bazaarvoice Ltd. (10901 Stonelake Blvd, Austin, TX 78759), which stores cookies on your computer (for more information on cookies and how to disable them, see below). Bazaarvoice is certified under the Privacy Shield. You will also be given the opportunity to participate in a customer satisfaction survey (provided by SurveyMonkey Europe UC, Shelbourne Buildings 2, Shelbourne Road, Dublin, Ireland). This survey is anonymous.

We use these technologies to improve the customer experience and to respond to customer needs for which there is a legitimate interest.

2.7 Online applications

If you apply for a job offering, we will use your details for the processing of your application. This processing may also take place electronically (e.g. by email). If we conclude a contract of employment with an applicant, the transmitted data will be stored for the purpose of processing the employment relationship in compliance with statutory provisions.

If the application process ends without employment, your data will be deleted unless you have given us permission to use your information for further application procedures. After giving your consent, you have the option of revoking it at any time. You can email your notification of withdrawal to: jobs.ibach@victorinox.com.

2.8 Use of e-mail communication

To improve electronic communication, for which there is legitimate interest, we can analyze the usage behavior of e-mails sent by the company. We analyze the links contained in these e-mails, e.g. which links are clicked directly. This information is then assigned to specific user profiles. This allows us to identify the areas that are most interesting to registered email recipients. We use this information to personalize content and ad campaigns that are displayed to web page visitors and e-mail recipients.

2.9 Use of Sprinklr

We use the services of Sprinklr,Inc. (29 West 35th Street New York, NY 10001. USA) to share photos featuring our products as inspiration for others. Sprinklr collects suitable images on Instagram or Twitter, which shall be displayed on our website and will be linked to the Instagram or Twitter account owner.  This allows us to present our products and show how they are presented on social media, in which there is a legitimate interest. Before pictures are published, the consent of the account holder is explicitly obtained. You can find further information at https://www.sprinklr.com/privacy/

3 取消

我們只會在為達到收集目的所需或規限我們的法律規章所指定的期限內,處理和儲存您的個人資料。如儲存目的不再存在,或如訂明的保留期已過,個人資料將會按照法定條文而被定期封鎖和刪除。此外,如您發送電郵至 internet.support@victorinox.com 提出要求,並如我們並無法律或其他義務保留或儲存相關資料,我們將會刪除您的資料。


4 向第三方所作的披露

僅限您已明確同意,我們具有法律義務,或在使用網站和回答問題、處理查詢或提供您所要求的適用服務的範圍內,我們方會轉移您的資料。此外,我們可能按照規定將您的資料傳輸給聯屬集團公司。

向第三方披露的資料嚴格限於所列用途。此等第三方公司須以我們保障私隱的程度來保障您的私隱。如果個別國家/地區的資料保護準則有別於瑞士的情況或 DSGVO,我們會透過合約確保您的個人資料可隨時按照瑞士的方針或歐盟《通用數據保障條例》得到保護。

我們會向以下類別的接收者分享您的個人資料:

  • Victorinox 集團旗下的公司
  • 服務營運商
  • 商業夥伴,例如特許經營商
  • 負責信用核查和收數的公司夥伴
  • 物流夥伴
  • 聯絡中心
  • 市場研究公司(以索取您對產品以及訂單和送貨過程的意見)
  • 寄存夥伴
  • 主管機關

如果我們聘用分判商提供服務,我們將採取適當的法律防範及相應的技術和組織措施,以確保按照相關法定條文保障個人資料。


5 定向

為改善我們的廣告及整體網上體驗,會按照合法權益而以 Cookie 技術收集資料。此等資料不僅用於識別您的個人身份,亦用於網站使用的假名化評估。您的資料絕對不會與我們儲存的個人資料合併。透過此技術,我們可呈現相關內容(廣告及/或特別優惠和服務)。此乃為使盡可能提升我們向您所示內容的吸引力,並按照您的興趣範疇展現產品及服務。

您可隨時在網頁瀏覽器的選單列拒絕或停用相應的 Cookie 以拒絕定向(如欲了解更多,請見 "Cookie")。


6 重新定向

我們的網站使用所謂的重新定向技術。我們運用此種技術以使您對我們的網站更感興趣。透過此技術,我們可在合作夥伴的網站向您顯示個人化廣告。我們認為相比不具個人偏好的廣告,顯示興趣為本的個人化廣告與您更為適切。我們基於 Cookie 技術及過往使用行為的分析,在合作夥伴的網站插入此類廣告材料。此種形式的廣告完全匿名。任何個人資料概不儲存,使用檔案亦不會與您的個人資料合併。

您可隨時在網頁瀏覽器的選單列拒絕或停用相關的 Cookie 以拒絕重新定向(請見下文中的 "Cookie")。


7 Cookie


7.1 Cookie 簡介

我們的網站使用所謂的 Cookie。Cookie 是指我們的網絡伺服器或第三方網絡伺服器傳輸至用戶網絡瀏覽器並在該處儲存以供隨後擷取的資訊。Cookie 可以是小型檔案或其他資料儲存方式。

7.2 我們使用 Cookie 的原因

透過使用 Cookie,我們可按照您的偏好而改善網站資訊及內容。Cookie 有助我們辨識網站訪客。辨識訪客是為了促進我們的網站使用。此外,下述的多項分析工具及網上廣告服務亦會使用 Cookie。使用 Cookie 建基於法律根據。

7.3 我們使用的 Cookie

本網站使用以下 Cookie:

  • 工作階段 Cookie
  • 全工作階段 Cookie
  • 非個人 Cookie
  • 偏好 Cookie
  • 性能 Cookie
  • 第三方 Cookie

暫存 Cookie 會在您關閉瀏覽器時自動刪除。當中尤其包括工作階段 Cookie。此類 Cookie 儲存所謂的工作階段 ID,來自您的瀏覽器的各種要求可從而分配至相應的工作階段。當您返回網站時,就可識別您的電腦。我們運用此類 Cookie 以確保我們的網站操作及功能。

工作階段重疊 Cookie 在工作階段以外保存於您的硬碟。尤其有了此等 Cookie,我們才能提供更加方便用戶的服務。舉例而言,您下次訪問網站期間可擷取購物車資料。

非個人 Cookie 不會向我們轉移個人資料,例如統計 Cookie。此有助匿名收集和報告資料,讓我們了解訪客與網頁互動的方式。透過偏好 Cookie,網頁可記住影響網頁行為或外觀的資訊,例如您的偏好語言或所在地區。

我們運用性能 Cookie 以收集有關您如何使用我們的服務資料。此有助我們改善服務。舉例而言,我們可能使用此類 Cookie 以釐定您已否存取特定網頁。

我們亦會聘用某些廣告合作夥伴,以制作網站並使網站對您更加吸引。因此,當您訪問我們的網站時,合作夥伴公司的 Cookie 會存於您的硬碟(所謂的第三方 Cookie)。合作夥伴公司可能會結合從您收集到的資料及您曾訪問的其他網站、流動應用程式或其他來源的資料,並可能使用這些資料作其用途(例如根據興趣或網上行為提供廣告)。有關使用第三方 Cookie 的資訊,請參閱「網頁分析工具」的章節。

7.4 Cookie 的拒絕

訪問我們的網站不一定要接受 Cookie。

大部分互聯網瀏覽器均自動接受 Cookie。如您不希望接受 Cookie,可設定瀏覽器以獲取有關 Cookie 設定的通知,而您只在個別情況下允許 Cookie。此外,您可使用瀏覽器設定,以拒絕在您的電腦儲存任何 Cookie,或要求在新 Cookie 出現時收取提示訊息。舉例而言,某些瀏覽器允許接受第一方 Cookie 但封鎖第三方 Cookie。

此外,已在您裝置設定的 Cookie 可隨時透過互聯網瀏覽器或其他軟件程式刪除。在所有常用的互聯網瀏覽器均可做到。對於 Cookie 的一般拒絕,可透過您的網頁瀏覽器設定而達成。有關選擇退出機制的詳情,請瀏覽 http://www.youronlinechoices.com。請注意,在個別瀏覽器、裝置或應用程式選擇退出資料收集,未必代表在所有瀏覽器、裝置或應用程式選擇退出資料收集。

8 Pixels, local storage and similar technologies

We also use other technologies, such as counting pixels and local storage. We use these technologies based on our legitimate interest, for example, to examine which features are particularly popular in order to create a more personal user experience and to promote user-relevant advertising.

Counting pixels (also referred to as Clear GIFs, Web Beacons, or Pixel Tags) are small code units installed in or on a web page, mobile app, or advertisement. These pixels can retrieve specific information about your browser and device, such as the operating system, browser type, device type and version, referring web page, website visited, IP address, and other similar information.

We use the following counting pixels:

  • Bazaarvoice
  • Sprinklr
  • Facebook
  • Google Analytics
  • Google AdWords
  • Bing ads
  • Hotjar

We also use counting pixels in our newsletter. For each newsletter sent, there is information about the e-mail address used, the subject and the number of sent newsletters. In addition, it can be seen which addresses have not yet received the newsletter, which e-mail addresses have received the newsletter and for which addresses the delivery failed. We analyze open rates, click rates and unsubscribe rates. We use this data for statistical purposes and to optimize the content and structure of the newsletter. This allows us to better align the information and offers in our newsletter with the individual interests of the recipients. The counting pixel is deleted when you delete the newsletter. In order to stop the use of the pixel in our newsletter, if this is not already the case by default, configure your mail program so that no HTML is displayed in messages.


9 Web analysis tools

9.1 Principles

Our website uses features of the following web analytics services:

  • Google Analytics
  • Google AdWords
  • Google DoubleClick
  • Google Tag Manager
  • Affilinet
  • Getback
  • Friendify
  • Kameleoon
  • Hotjar
  • Adform
  • Outbrain
  • Plista
  • Pingdom
  • Rakuten

Details regarding individual web analysis services can be found in the following sections.

9.2 Google Analytics

We are using, based on our legitimate interest (i.e., interest in analysis, optimization and economic operation of our online offering) Google Analytics, a web analytics service provided by Google Inc. ("Google," 1600 Amphitheater Parkway Mountain View, CA 94043, USA). Google uses cookies. The information generated by the cookie about your use of this website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google is certified under the Privacy Shield Agreement, which provides a guarantee to comply with European data protection law. Google will use this information on our behalf to evaluate the use of our online offer by users, to compile reports on the activities within our online offer and to provide us with further services related to the use of our online offer. In this case, pseudonymous usage profiles of the users can be created from the processed data. These usage profiles are automatically deleted after 26 months.
We only use Google Analytics with activated IP anonymization. That means the IP address of users will be shortened by Google within Member States of the European Union or in other Contracting States to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be sent to a Google server in the US and shortened there. The IP address provided by the user's browser will not be merged with any other data provided by Google.

You may prevent the collection of data generated by the cookie and related to your use of our online offer as well as the processing of this data by Google by clicking the link available below. Download and install browser plugin: http://tools.google.com/dlpage/gaoptout?hl=en. Further information on the use of data by Google as well as options to maintain settings: Visit Google's websites: https://www.google.com/intl/en/policies/privacy/partners (Use of data by Google when you use websites or our apps partners), http://www.google.com/policies/technologies/ads (data usage for promotional purposes), http://www.google.com/settings/ads (manage information that Google uses to show you advertising).

9.3 Google AdWords

Based on legitimate interest, the advertising program "Google AdWords", which belongs to Google Marketing Services Online, is used. Google AdWords places a cookie on your computer ("conversion cookie") if you have reached our website via a Google ad. These cookies expire after 30 days and are not for personal identification. If you visit certain pages on our website and the cookie has not expired, we and Google may recognize that someone clicked on the ad and was redirected to our site. Every advertiser receives a different cookie. Cookies can not be tracked through the websites of advertisers. The information gathered using the conversion cookie is used to generate conversion statistics for AdWords advertisers who have opted for conversion tracking. We do not receive any information that personally identifies you.

The information collected by the cookie about your use of the website is usually transmitted to and stored by Google on servers in the United States. Based on the collected information, interest-relevant categories are assigned to your browser. These categories are used to serve interest-based advertising.

We use the data about you acquired with the aforementioned cookie (so-called conversion tracking) for the following purposes:

  • Remarketing
  • Target groups with common interests
  • Custom audiences with common interests
  • Ready to buy target groups
  • Similar audiences
  • Demographic and geographic orientation.

9.4 Google DoubleClick

We use Google's DoubleClick feature on our websites to evaluate the use of the website and allow us, Google and other advertisers working with DoubleClick to present user-relevant advertising. For this, a cookie is installed on the hard disk of your computer. By using this cookie, your browser will be assigned a pseudonymous identification number and information about the advertisement displayed in your browser and its call will be collected.
The information collected by the cookie about your use of websites is usually transmitted to and stored by Google on servers in the United States. Based on the collected information, interest-relevant categories are assigned to your browser. These categories are used to deliver interest-based advertising.
In addition to changing your browser settings, you can also permanently disable the DoubleClick cookie by using a browser plug-in. The plug-in will keep your deactivation settings for this browser, even if you delete all cookies. For a permanent deactivation browser plug-in, please visit https://support.google.com/ads/answer/7395996

9.5 Google Tag Manager

Google Tag Manager is a solution that allows marketers to manage website tags through one interface. We use Google Tag Manager to integrate and manage the Google analytics and marketing services in our website. The Tag Manager tool itself, which implements the tags, is a cookie-less domain and does not collect personally identifiable information. However, the tool triggers other tags, which may collect data. Google Tag Manager itself does not access this data.

9.6 Affilinet

Affilinet is a service of Affilinet GmbH, Sapporobogen 6, 80637 Munich, Germany. Affiliate systems are based on the principle of agency commission. The affiliation happens in the World Wide Web through a link. Such an affiliate link contains a special code that uniquely identifies the affiliate to the merchant. In simple terms, this means that the dealer can tell from whom the customer was sent by means of the link with the partner identifier. The commission is paid for the mere clicks on the advertising material ("Click"), the transmission of qualified customer contacts ("Lead") or the sale ("Sale"). In contrast to the merchant (here also program provider or operator) who offers goods or services, the affiliate thus acts only as an interface between merchants and potential customers.

If someone clicks on such an affiliate link, he or she will be redirected to the page of the corresponding merchant. In this case, parameters are transmitted which enable the specific attribution of the generated sales by a publisher. This method is called tracking. For example, cookie tracking allows you to associate and track a visitor with a cookie. The stored cookies on the visitor's hard disk enable the subsequent recognition and tracking (even with time-delayed and interrupted interactivity). Cookies tracking is the most used method of affiliate marketing to associate a person with the affiliate.

9.7 Getback and Friendify

Getback and Friendify are technologies of adfocus GmbH, Zug, Switzerland. We integrate this technology into our website, where data such as the IP address or the shopping basket content can be exchanged with adfocus. At the same time, adfocus may only process the data of our customers on our behalf in the way that we ourselves are entitled to.

Getback is used to improve targeted communication with our existing and future customers. With this technology, for example, when visiting our online shop, we can remind our customers about forgotten orders and point out special offers or our customers can have their shopping cart sent to them by e-mail for later use.

Friendify is used so that the website can be recommended to third parties. We use these technologies on a legitimate basis so that we can offer our website on a sustained, secure and reliable basis and promote our offer.

9.8 Kameleoon

Kameleoon is a service provided by SAS Kameleoon, 12 rue de la Chaussée d'Antin, 75009 Paris, France. Kameleoon is used to perform A/B testing, improve user experience and personalize content. For this purpose, pseudonymized IDs and cookie IDs are used, which are stored on your computer. This enables an analysis of the use of our website and its optimization, in which there is a legitimate interest. Before further processing, your IP address is anonymized and replaced by a shortened, no longer assignable IP address. A direct reference to a person is thus excluded. You can prevent the storage of Kameleoon cookies by setting your browser software accordingly. For more information, please see Kameleoon's privacy policy at https://www.kameleoon.com/en/privacy-policy

9.9 Hotjar

Hotjar is an analysis service of Hotjar Ltd. (St Julian's Business Center, Elia Zammit Street, St Julian's STJ 1000, Malta, Europe). We use Hotjar in order to better understand our users’ needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behavior and their devices (in particular device's IP address (captured and stored only in anonymized form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), preferred language used to display our website). Hotjar stores this information in a pseudonymized user profile. Neither Hotjar nor we will ever use this information to identify individual users or to match it with further data on an individual user. For further details, please see Hotjar’s privacy policy by clicking on this link.

You can opt-out to the creation of a user profile, Hotjar’s storing of data about your usage of our site and Hotjar’s use of tracking cookies on other websites by following this opt-out link.

9.10 Adform

Adform is a service of Adform A/S (Wildersgade 10B, 1408 Copenhagen, Denmark). This service is used for tracking and managing digital advertising campaigns where there is a legitimate interest to do so.

Adform uses cookies, which are stored on your computer, but which do not contain any personal data, such as your name, email addresses, or other personal information. These cookies contain technical information, such as, for example, the display frequency and display date of advertising media, the browser used, or the operating system installed. It is not possible to identify you personally with this process. Adform does not store complete IP addresses; the last octet is always dropped.

You can object to the use of cookies for tracking purposes by clicking on the following link: https://site.adform.com/privacy-policy-opt-out. By doing this, a so-called OptOut cookie will be stored on your device, which indicates to our technical systems that, in future, any further data tracking or the storage of cookies is not permitted.

9.11 Outbrain

This site uses technology from Outbrain Inc. ("Outbrain", 39 W 13th Street New York, NY 10011 USA). This makes it possible to target or collect analytics regarding those internet users with advertisements who have already been interested in our offers on our partners' websites. The technology depends cookie-based analysis of user's behavior. This advertisment will only appear on Outbrain, either on the Outbrain Engage or the Outbrain Extended Network. If you do not want to see interest-based advertising, you can disable this feature here.

9.12 Plista

Our website / app is supported by a fully-automated recommendation technology developed and provided by plista GmbH, Torstrasse 33, 10119 Berlin. With the help of this technology, we would like to improve the relevance of our website / app by recommending to you, our users, articles and advertisements that are tailored to your individual interests (known as interest-based advertising).
In order to be able to display interest-based advertising, plista evaluates information about the usage behavior of website/app users across the plista partner network. Such usage data is collected by plista via cookies and combined with a random identifier (cookie ID) or transmitted to plista together with an advertising ID (IDFA or others) by the respective provider (in mobile app environments).
You can find more detailed information about this and plista’s privacy policy here: https://www.plista.com/about/privacy/. You are of course free to disable interest-based advertising from plista at any time by opting out via this link https://www.plista.com/about/opt-out/ or by deactivating “Ad Tracking” in the data protection settings of your device (for mobile applications).

9.13 Pingdom

Our website uses "Pingdom", a service of SolarWinds Worldwide, LLC (7171 Southwest Parkway, Bldg 400, Austin, Texas 78735, USA) in order to statistically analyze visitor accesses. We use Pingdom for optimization purposes, in particular to analyze the use of our website and to be able to continuously improve individual functions as well as the user experience. Through the statistical evaluation of user behavior, we can improve our systems and make it more reliable for you as a user. This is also our legitimate interest in the processing of the above data by the third-party provider. Pingdom uses cookies to analyze your use of our website. Your IP address and activities on our websites may be transmitted to and stored by Pingdom. It is, however, not possible to establish a link to an identified person in this connection, since your IP address is anonymized immediately after processing and prior to storage. By deactivating the execution of Java Script or installing an appropriate noscript tool, you can prevent the collection and forwarding of personal data and the processing of this data. Further information on data protection when using Pingdom can be found at the following link: https://www.solarwinds.com/legal/privacy.

9.14 Rakuten

Rakuten Marketing LLC dba Rakuten Advertising (“Rakuten Advertising”) is an online business-to[1]business digital advertising company that provides services to a network of publishers and advertisers (brands and merchants) (“Clients”). Those services include affiliate marketing, performance marketing, personalized advertising and optimization, measurement and reporting, facilitation of advertising-related transactions between network participants, and other online advertising tools and technologies (“Services”).
Targeting cookies are used by Rakuten Advertising Affiliate Network.
For more information please see Rakuten’s privacy policy at https://go.rakutenadvertising.com/hubfs/Services-Privacy-Policy-English.pdf

9.15 Tangiblee

Tangiblee uses cookies on your website as well as within our widget to track performance in order to show the ROI of Tangiblee as well as track behavior in order to continually improve the experience.
We’ve optimized our cookies to ensure they are as small as possible and do not impact performance of your website.
Further details can be found here : https://www.tangiblee.com/help-center/what-cookies-does-tangiblee-use

10 社交插件/社交媒體功能

10.1 社交插件簡介

插件是指按照您個人需要而調整和拓展的小型程式或程式套件。很多程式(例如圖像程式、媒體播放器或互聯網瀏覽器)皆在基本版本支援普通用戶需要的功能。此等程式越來越靈活多變,而且透過插件或外掛程式具有廣泛的拓展可能。

10.2 我們使用的插件

在我們的網站,設有我們在以下社交網絡的社交媒體檔案的連結:

  • Facebook Inc.(1601 S. California Ave, Palo Alto, CA 94304, USA)
  • Instagram Inc.(1601 Willow Road, Menlo Park, California 94025, United States)
  • Twitter Inc.(1355 Market Street, Suite 900, San Francisco, CA 94103, United States)
  • Youtube(Google Inc. 營運的服務)(1600 Amphitheater, Parkway, Mountain View, CA 94043, USA)

當您打開我們的任一社交媒體檔案的連結,您的瀏覽器與社交網絡伺服器之間會建立直接連接。此將讓網絡得知您已以您的 IP 位址訪問我們的網站並已打開連結。如您在登入帳戶期間存取網絡連結,我們的網頁內容可能連結至您在網絡上的個人檔案。換言之,網絡可將您訪問我們的網站資訊直接分配至您的用戶帳戶,而我們將收到個人資料,例如姓名、電郵、位置、朋友名單及個人照片。透過此資料,我們可在我們的網頁提供某些功能。如欲避免此情況,應在點擊適當連結前登出。若您在點擊連結後登入至相關網絡,在任何情況下均會作出分配。

如您透過用戶帳戶訪問我們的網站期間登入至 Facebook、Google 或 Instagram,相關的服務供應商亦會將訪問分配至您的用戶帳戶的頁面。若您與插件互動,例如點擊「讚好」或「g+1」按鈕,相應資料亦會直接傳輸至相關服務供應商的美國伺服器,並在該處儲存。此外,資料亦會透過您在相關社交網絡的用戶帳戶發佈,並在該處向您的聯絡人顯示。

即使您在訪問我們的網站期間並無登入至插件服務供應商的網站,插件收集所得的資料亦可能與您的個別用戶帳戶關聯起來。每次打開網頁時,插件均會連同 ID 設定 Cookie。您的瀏覽器就著每次與相關服務供應商的伺服器的連接而主動發送此 Cookie,因此 Facebook、Google 及 Instagram 原則上可創建檔案,以記錄相關 ID 的用戶所打開的網站。如有必要,隨後(例如隨後登入至服務供應商時)可能將此識別符再次分配予某人。

若您不想被插件供應商分配至您的檔案,則必須在訪問我們的網站前登出相關服務。此外,您可選擇在瀏覽器設定「封鎖來自第三方供應商的 Cookie」,此後,瀏覽器將不會發送任何 Cookie 至社交網絡的相關伺服器。然而,在此設定下,除了插件之餘,其他供應商的其他跨頁功能亦可能再也無法運作。

如欲多加了解資料收集和進一步處理和使用資料的目的和範圍,請參閱相關服務供應商的私隱政策:該處亦進一步說明您的權利和保障私隱的選項,以及您拒絕創建用戶檔案的權利:

https://instagram.com/about/legal/privacy/
https://www.google.de/intl/policies/privacy/
https://twitter.com/privacy
http://www.facebook.com/policy.php


11 Facebook Connect

我們提供 Facebook Inc. 的「Facebook Connect」功能,讓您選擇建立顧客帳戶,並登入至我們的網站及應用程式。

如欲使用此功能,將先重新導向至 Facebook。您將要在那裏以您的用戶名稱及密碼登入。我們無法存取您的註冊資料。如您已登入至 Facebook,此步驟將會跳過。

隨後,Facebook 會通知您哪些資料已傳輸給我們(公開檔案、朋友名單、電郵地址及目前住所)。點擊「確定」按鈕,即代表確認。我們將以所傳輸的資料創建您的顧客帳戶,而我們不會在當中儲存您的朋友名單。如欲透過 Facebook 登入功能以登入,則亦會儲存 Facebook 產生的唯一權標(字母及數字組成的長字符串),其會在登入過程中交換以用於 Facebook 的安全認證。

如欲了解資料收集和 Facebook 進一步處理和使用資料的目的和範圍,以及您在此方面的權利和保障您私隱的設定選項,請參閱 Facebook 的私隱政策


12 您的權利

您就著您的資料擁有以下權利:獲取有關所存數據的資訊、更正、刪除、限制、轉移、拒絕和撤銷。如您認為對您資料的處理違反資料保護法律,或您的資料保證要求以任何方式另行遭到違背,您可向監管當局提出投訴。

如有任何疑問、建議或查詢,請聯絡 internet.support@victorinox.com

請注意,法律要求某些資料須保存一段時間。因此,我們必須儲存該等資料,直至期限屆滿為止。我們將該等資料鎖定於我們的系統,並僅用於滿足法律要求。


13 未成年者對網站的使用

本網站旨在為成人提供。禁止未成年人(尤其是 16 歲以下的兒童)向我們傳送個人識別資料或登記服務。如我們發覺有該等資料傳輸給我們,其將從我們的資料庫刪除。兒童的家長(或法定監護人)可聯絡我們,並申請取消或撤銷註冊。我們須索取證明您是家長或監護人的官方文件副本。


14 資料安全性

我們採取技術及組織方面的防範措施,以保護您的個人資料免遭篡改、損失、損毀或未經授權人士存取,並保障您的權利和確保遵循適用的資料保護法律。

所採取的措施旨在保證您的資料保密和完整,並確保在處理您的資料時我們的系統及服務長期可用和穩妥。此外,亦可確保在出現實際或技術事故時迅速恢復提供資料和回復資料存取。

隨著技術發展,我們的資料處理及保安措施正在持續改善。

我們亦非常嚴謹對待公司私隱。本公司員工以及我們委任的服務公司須遵循保密義務及資料保障規定。另外,個人資料存取權亦只在必需的範圍內向其授予。


15 私隱政策的更改

本《私隱政策》可能由 Victorinox 隨時補充或更改。所有更改及增補均由 Victorinox 全權酌情決定。

最後修訂日期:2023 年 5 月 12 日。