FAQ （よくあるご質問） - 一般

  • How do I retrieve the password to my Victorinox account?

    Click on “Forgot password?” on the Login page to reset your password.

  • How do I change the email address on my account?

    Log in to My Victorinox.

    You will be able to update your email address in “My Profile” section.

  • How do I write a review on a product?

    To write a review for a Victorinox product, simply search for the product you wish to review and open the product details page.

    Under the description of the product, you will find a tab “Reviews”.
    Click on “write a review” and submit the form with your 

    Please note that you must have a My Victorinox account in order to submit a product review.

  • Where can I purchase Victorinox Products?

    You can purchase Victorinox Products in our Victorinox stores or from a local retailer.

    Use our Store Finder to find a store nearby.

  • I have a question regarding one of your products

    Visit our product support section:

  • How do I add/register a product in “My Victorinox profile”?

    1. Login to My Victorinox profile
    2. Go to “My Products”
    3. Click “Add New product”
    4. Enter the article number or the product name
    5. Select your product by clicking “Add to list”. 

    Note: In the case that no results are found, you can manually add your product to the list.

    Travel Gear: After adding the product, you can enter the Swiss Tracker ID and/or your lock combination (if applicable).

    If you lose your bag, you can set the status to “Report as lost”. In case the bag is found and the finder contacts the Victorinox Service Center, we will contact you to reunite you with your bag.