For Swiss Army Knives, Cutlery, Watches, Travel Gear and Fragrances: You can return orders placed for Swiss Army Knives, Cutlery, Watches, Travel Gear and Fragrances ordered from the online shop free of charge within 30 days of the purchase date, provided you retain all packing materials, the product is in 100% resalable condition, and you have your original proof of purchase. 

For Personalization: Since Personalization products are hand assembled to your exact specifications, no refunds or exchanges can be made. 

You can return any item ordered from the online shop within 30 days of receipt. In the case of damaged or defective item, please contact our customer care team immediately at 1.800.442.2706

Once you have completed the online return process, a return form will become available to print and enclose in your parcel sent with the delivery. You can use this to return the goods free of charge. You can expect to receive notification of a successful return after the warehouse has received and processed your request.

For Personalization: Since Personalization products are hand assembled to your exact specifications, no refunds or exchanges can be made.

In order that we can process your return quickly, please note the following:

1.    Please complete the online return form
2.    Always use the original packaging
3.    Label these with our pre-paid UPS shipping label

The returned item must be accompanied by the original packaging, and it should be in 100% resalable condition. We will be unable to accept any returns that have shown and signs of use. We reserve the right to assert claims for compensation in such cases.

We will process your refund as quickly as possible.

If after examination of your return there will be a credit in your favor, then we will refund the amount immediately to the credit card used when ordering. We will also inform you about your successful return by e-mail.

Please allow two billing cycles for your credit to appear on your credit card statement.

Please understand that we can only take back items that were purchased in our online store. For items bought in one of our shops or from third parties that you wish to return, please contact the relevant sales outlet directly.

Please note that individualized orders may not be cancelled. As soon as you place your order, Victorinox starts the production and therefore cannot accept any changes or cancellation. The right of withdrawal does not apply to the delivery of goods that are made according to the customer specifications or are clearly tailored to the personal needs of the customer. In addition the right of return does not apply to configurated and personalized items except for manufacturing defects, deficiencies, damage from transport or any other error caused by Victorinox. In such cases, we will happily send you a correct product free of charge.