• What is the return deadline and how much will it cost me?

    You can return any item ordered from the online shop free of charge within 30 days.

  • How do I send my package back?

    You can return any item ordered from the online shop within 30 days of receipt. In the case of damaged or defective item, please contact our customer care team immediately at 1.800.442.2706

    Once you have completed the online return process, a return form will become available to print and enclose in your parcel sent with the delivery. You can use this to return the goods free of charge. You can expect to receive notification of a successful return after the warehouse has received and processed your request.

    For Personalization: Since Personalization products are hand assembled to your exact specifications, no refunds or exchanges can be made.
    In order that we can process your return quickly, please note the following:
    1.       Please complete the online return form
    2.       Always use the original packaging
    3.       Label these with our pre-paid UPS shipping label
    The returned item must be accompanied by the original packaging, and it should be in 100% resalable condition. We will be unable to accept any returns that have shown and signs of use. We reserve the right to assert claims for compensation in such cases.

  • How is the refund made?

    We will process your refund as quickly as possible.

    If after examination of your return there will be a credit in your favor, then we will refund the amount immediately to the credit card used when ordering. We will also inform you about your successful return by e-mail.

    Please allow two billing cycles for your credit to appear on your credit card statement.