Travel Gear Product Support

Repair Service

If your bag or backpack needs repair or maintenance, please send it to our repair center or contact your local retailer. All travel gear covered by warranty will be repaired and shipped back to you free of charge.

A service charge may apply for repairs or servicing not covered by the warranty.

Repair a bag

Spare Parts

If you need to replace the wheels on your bag, please follow the instructions at the link below.
Order Spare Parts

Travel Gear Warranties

Please find more details on our extensive warranties and how to claim here.
Read more

Frequently Asked Questions

We are happy to provide you with answers to our most frequently asked questions.
FAQ

Download Instructions

Our comprehensive guide includes step-by-step instructions to help you get the most out of your product.
Instructions

Registration

We offer a variety of programs to improve your product experience. Please click here for more information.
Registration

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