Questions about Returns

  • What is the return deadline and how much will it cost me?

    You can return any item ordered from the online shop free of charge within 14 days.

  • How do I send my package back?

    You can return any item ordered from the online shop within 14 days of receipt. A return form will be sent with the delivery. You can use this to return the goods free of charge. Tick the reason for your return of the relevant products and enclose the return receipt with your return shipment.

    In order that we can process your return quickly, please note the following:

    1. Always use the original label
    2. Always use the original packaging
    3. Label these with our return sticker

    The returned item must be accompanied by the original labels and fastenings, and it should be in a state expected after normal usage in inspecting and trying on the product. We will be unable to sell any return items with a strong odor or other signs of use. We reserve the right to assert claims for compensation in such cases.

    The return must be sent to:

    Victorinox AG
    c/o Alois Scherrer AG
    Schöntalstrasse 2
    CH-9450 Altstätten SG

  • How is the refund made?

    We will process your refund as quickly as possible. If after examination of your return there will be a credit in your favor, then we will refund the amount immediately to the bank, credit card or PayPal account used when ordering. We will also inform you about your credit by e-mail. If you have not yet paid the invoice amount for an order on account, then simply reduce the total amount by the value of your returned goods and send us the remaining balance.

  • Can I return items that were not purchased in the online shop?

    Please understand that we can only take back items that were purchased in our online store. For items bought in one of our shops or from third parties that you wish to return, please contact the relevant sales outlet directly.

  • Can I return personalized products?

    Please note that individualized orders may not be cancelled. As soon as you place your order, Victorinox starts the production and therefore cannot accept any changes or cancellation. The right of withdrawal does not apply to the delivery of goods that are made according to the customer specifications or are clearly tailored to the personal needs of the customer. In addition the right of return does not apply to configurated and personalized items except for manufacturing defects, deficiencies, damage from transport or any other error caused by Victorinox. In such cases, we will happily send you a correct product free of charge.