We are happy to answer your questions

Before you contact us via e-mail, we recommend that you visit our Service section.

Do you have a question regarding one of our products? Please check out the Product Support section, where you will find answers to the most frequently asked questions about our Swiss Army Knives, Household and Professional Knives, Watches, Travel Gear and Fragrances products.

If you have a sponsoring or cooperation request, please click on the following link Sponsoring Victorinox, where you will be redirected to our request tool. Many thanks.

To find a service/repair center nearby, please use our Repair Center Finder.

If you haven't found what you were looking for, please contact our local subsidiaries directly or contact Victorinox Headquarters via the contact form below.

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Frequently asked Questions

Contact

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Contact us via phone

General Questions

Mon - Fri:
07:30 - 12:00 & 13:30 - 17:30
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Victorinox AG
Schmiedgasse 57
CH-6438 Ibach-Schwyz
Tel. +41 41 818 12 11

Product Questions

Mon - Fri:
08:00 - 12.00 & 13:30 - 17:00


Swiss Army Knives & Cutlery
Tel. +41 41 818 11 99

Travel Gear
Tel. +41 41 818 18 21

Watches
Tel. +41 41 818 12 00

Repair Inquiries

Mon - Fri:
08:00 - 12.00 & 13:30 - 17:00


Swiss Army Knives & Cutlery
T​​​​el. +41 41 818 11 99

Travel Gear
Victorinox AG Reparaturen-Abteilung Reisegepäck, Ibach-Schwyz
Tel. +41 41 818 18 21

Watches
V​​​​​ictorinox Watch Repair Center, Delémont
Tel. +41 32 421 49 19

Online Shop

Mon - Fri:
08:00 - 18:00 (GMT+1)

Sat:
08:00 - 12:00 (GMT+1)

Tel. +41 41 818 11 96