Questions about Ordering

  • I can't find a specific article. Why?

    The website currently shows our most iconic and sought after products. The full knife assortment can be found in our Swiss Army Knives and Household and Professional Knives / Cutlery catalogues.

    To buy products which are not available for sale in our online shop, please contact our Online Customer Service team immediately at +85231012933, via email  (service.online.hk@victorinox.com), visit our Brand Stores in Hong Kong or an authorized retailer nearby.

  • The product I want to buy does not have a price and can't be added to cart. Why?

    Some products, primarily Cutlery (Household and Professional Knives) and selected Swiss Army Knives, are currently not available in the Hong Kong Online Store. Please contact our Brand Stores in Hong Kong or an authorized retailer nearby.

  • An article was available while I was placing my order, but at payment it was no longer available - why is this and what can I do?

    This can happen in individual cases. We apologise for any inconvenience caused by such cases when several clients are interested in the same product at the same time and the quantity available is limited.

  • Is there a maximum order value?

    At the Victorinox online shop, there is no maximum order value.

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  • Can I place an online order if I don't live in Hong Kong?

    To shop in the Hong Kong Victorinox online shop, you must specify a billing address and delivery address both located in the Hong Kong (Hong Kong Island, Kowloon, New Territories, Ma Wan, Discovery Bay, Tung Chung only). We do NOT ship to outlying islands due to limitation on delivery.

  • How do I edit my shopping cart?

    Click on the shopping cart icon at the top right of the screen and you will be taken to your shopping cart, where your selected products are displayed. As long as the cart has not been sent, you can edit your shopping cart at will. Please check before submitting your order whether you want to add more products, as this is no longer possible after your purchase.

  • After sending my order can I add more items to my shopping cart?

    After completing your order, it is not possible to add or remove products to/from your order. You would need to create a new shopping cart.

  • Can I change my delivery and/or billing address, even after the purchase has been made?

    It isn't possible to change your address after order completion for that particular order. However, you can change addresses for future orders.

  • Can I cancel my order?

    A cancellation on the website is not possible. If you want to cancel your order, please contact our Online Customer Service team immediately at +852 31012933 or via e-mail (service.online.hk@victorinox.com) in business hours so that we can check whether cancellation is possible. If your order is already in order picking, a change or cancellation is not possible.

  • How do I redeem a coupon?

    If you have a coupon code, you can enter the appropriate coupon code on the summary page of the cart in the bottom left.

  • Does the online shop offer a knife engraving service?

    For certain models, we offer you the possibility to choose the colour of the scales and an engraving at both the online and selected offline stores.

    Please note that Limited Edition knives won’t be engraved.